No problem! 45 days to return!
We believe in quality of our garments. If you are not fully satisfied for any reason with your purchase, please return the merchandise for a refund or store credit.
Return merchandise must be unworn, unused, unaltered and with hangtags and labels attached. Used or altered merchandise will not be accepted for return and may be shipped back to the customer.
Returns must be received within 45 days of the purchase date. Products returned after 45 days will be issued a store credit. Products returned after 90 days will be issued a store credit at the most current sale price listed.
Please allow up to 30 days to receive your return and to complete the credit process. Note, it may take 5-10 business days for your bank or credit card company to process and apply the refund back to your account. You will receive an email confirmation once the return has been received in our warehouse. An additional email confirmation will be sent once your refund has been processed and completed.
REGULAR PRICED ITEMS
Regular priced items (prices that do not end with $.99 or $.49) will be processed a refund if received within 45 days of the purchase date. Any discounts applied to your original order will be deducted from your refund amount. Shipping fees are non-refundable. Refunds will be credited in the original form of payment.
Products purchased from the "Sale Rack" category (price ending with $.99) may be returned for a store credit.
Products purchased from the "Final Cut" category (price ending with $.49) are final sale and will not be accepted for return.
Unfortunately, we do not accept exchanges at this time. If you wish to exchange your item, please return the original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed. Note: shipping charges will apply on the new order.
INSTRUCTIONS FOR EASY RETURNS
1. On the accompanying Easy Returns Form, please select the items you would like to return.
2. Specify the reason for the return with the return codes provided. This information is optional and will only be used to serve you better in the future. It will not affect the return processing.
3. Please send the merchandise to the following address:
1547 Mission Street
San Francisco, CA 94103
4. We are not responsible for lost returns. We strongly recommend you insure and track your return. The shipping carriers such as FedEx, UPS, or DHL provide the tracking info as part of the service, while USPS offers delivery confirmation for a small additional fee.
5. Once we receive the garments, we will notify you via email on record of the refund or store credit.
If you have any questions, please email us anytime at email@example.com. You can also call us at 1.877.597.8953 (US only) or +1.415.692.5639 (Worldwide) Monday-Friday 9AM-5PM PST (US holidays excluded).
SPECIAL PROMOTIONS & PRICE ADJUSTMENTS
IGIGI reserves the right to put items on sale or reduce pricing at any time.
Promotional prices are good only during the time of the actual promotional period.
Price adjustments are not allowed.
GIFT CERTIFICATE OR GIFT E-CARD RETURNS
All purchased gift certificates or gift e-cards are final sale and will not be accepted for a return.
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It is our goal to provide the best product we possibly can to our customers. A major part of that goal is to make sure that our products have the ideal fit and quality. We know that women come in different shapes as well as sizes and we develop our products with that in mind. We have used a number of techniques to achieve this goal - our "ShapeStylist" with 7 different body shapes, "Waist"/"No Waist" size charts, and single/split sizes. STYLE NOTE: IGIGI runs a bit generous in size as well.
IGIGI's ShapeStylist feature can help calculate which unique body shape you are and style recommendations for each of the 7 body shapes - Diamond, Rectangle, Oval, Inverted Triangle, Hourglass, Triangle, and Figure Eight. Calculate your shape now.
The main distinguishing attribute between the body types is the relation between waist size to hips and bust.
"Waist" Shapes: Hourglasses, Triangles, and Figure Eights have silhouettes with a more defined waist.
"No Waist" Shapes: Diamonds, rectangles, ovals and inverted triangles have more straight silhouettes.Taking this difference into account to offer the best fit possible we have created two sizing charts. One chart is for "Waist" shapes and the other is for "No Waist" shapes.
From sketch to pattern to the actual garment, IGIGI collections are designed to specifically fit and flatter the plus-size body. IGIGI offers all garments in plus sizes 12-32. When you are making your garment selections, it is important to pay attention to the type of fabric the garment is made of, your body shape and your size in order to achieve the best fit.
Knits are usually used for cocktail and evening dresses and some separates, and are significantly stretchier than wovens. All IGIGI knits come in split sizes (Example: 14/16, 18/20, etc). Garments that are made from a woven and have less "give" are most likely a single size (Example: 12, 14, 16, etc).