Please fill out the RETURN/EXCHANGE FORM that is included with your shipment. Use the address found on the form to send the items back to.
If you cannot find the included form, please contact us for the return address and the exact instructions.
We strongly recommend for you to track your return. The shipping carriers such as FedEx, UPS, or DHL provide the tracking info as part of the service, while USPS offers delivery confirmation for a small additional fee. We cannot guarantee the delivery of the returned items.
Please note that it is very important to add the order number to the returned shipment. Without the order number, your return or exchange processing will be delayed.
All sales from the "Final Cut" category are final and will not be accepted for returns or exchanges. The returned items that were purchased from the "Final Cut" category are subject to a 30% restocking fee with the remainder as a store credit only.
When we receive the returned merchandise, we will send you a confirmation e-mail.
Depending on your selection, we will either credit the original form of payment, issue store credit (for items returned past 45 days or items in our Sale category), or exchange for desired items. Shipping fees are not refundable.
If you ordered by credit card, we'll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle.
Exchanges will be processed within 3-4 business days after we receive the returned garment(s).