• My event is in two days. Can IGIGI send me my order express delivery?
• How long does it take to deliver any order?
• Can IGIGI ship to a PO Box?
• Does IGIGI ship internationally?
• How do I check my order status?
• I requested my IGIGI order to be sent to my overseas address via USPS and it hasn’t arrived, what do I do?
• I live outside the US; do I need to pay for customs duties and taxes for shipping international?
• How do I track my FedEx package during its shipment?

Within the continental US, Alaska and Hawaii we can ship via FexEx 2Day service and FedEx Standard Overnight service. Please make sure to order by 2 PM PT on a business day in order to receive your purchase in two days. Please note that orders shipped by FedEx are not deliverable on weekends or US holidays. USPS does deliver on Saturdays but not on US holidays.

For international orders or US PO Boxes, unfortunately, we do not offer overnight or 2 day service.

Orders received by 2 PM PT will be processed and shipped within 48 business hours (Pacific Time) once the billing and credit information have been verified and authorized. 

Within the US (including Alaska and Hawaii but not including PO boxes or APO/FPO), orders are shipped via FedEx. The standard shipping (FedEx Standard) usually takes 3-7 business days to deliver. We also ship via FedEx 2Day service and FedEx Standard Overnight service.

Orders to PO boxes and APO/FPO will be shipped via USPS Priority Mail, which takes up to 10 days.

Can IGIGI ship to a PO Box?

Orders to PO Box addresses are shipped only via USPS Priority Mail (5-10 business days). Please contact us for the specific information.

International shipping is available to select countries (including Canada, UK, Australia, New Zealand, and most of EU). Please see here for details. If your country is not shown there, please contact us to determine if we ship to your country of interest. 

All shipments to addresses outside the U.S. can be shipped either with FedEx (arriving within 6 business days of the ship date) or USPS (arriving within 7-10 business days of the ship date). Shipping to international PO boxes is via USPS only. 

Due to the nature of international shipping and the different customs laws of each country, we cannot guarantee the delivery date. Please use the tracking number that is provided after the order is shipped to check the status of the shipment. In addition, we are not responsible for the customs duties and taxes that you may incur upon the arrival of your order in your country.

Please note that we offer USPS (even if it is more expensive than FedEx) as the custom fees that are levied via the local postal service may be lower than those via FedEx. However, the delivery time when using USPS is longer.

If you have an account with us, you can log in to your account and check the order status there. If you do not have an account or you have additional questions, please contact us.

The United States Postal Service (USPS) usually takes between 8-15 days from the date of shipping to deliver an order globally. 

Unfortunately, USPS does not guarantee the arrival date for international packages due to the inconsistency of shipping services outside of the United States as well as the customs clearance rules of each country. We strongly recommend you use the FedEx International Economy service in order to ensure the proper delivery of your order.

Your order may be subject to import duties and taxes, which are levied once your package reaches your country.

IGIGI does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. Please note that IGIGI is not responsible for any such charges.

Following the shipping of the order, you should have received the order shipped confirmation e-mail with the valid tracking number. You can also retrieve the tracking number in your account information. If you have any questions, please contact us.