Contact us

Phone (877) 597-8953 (US)
(415) 692-5639 (Worldwide)

Fax (415) 962-0638

Email service@igigi.com

Mail IGIGI Customer Care
267 8th Street
San Francisco, CA 94103

Customer Care Hours
8am - 5pm PST M-F

closed on weekends and selected holidays

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Returns Policy

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We believe in quality of our garments. If you are not fully satisfied for any reason with your purchase, please return the merchandise for a refund or store credit.

CONDITION
Return merchandise must be unworn, unused, unaltered and with hangtags and labels attached. Used or altered merchandise will not be accepted for return and may be shipped back to the customer.

RETURN TIME
Returns must be received within 45 days of the purchase date. Products returned after 45 days will be issued a store credit. Products returned after 90 days will be issued a store credit at the most current sale price listed.
Please allow up to 30 days to receive your return and to complete the credit process. Note, it may take 5-10 business days for your bank or credit card company to process and apply the refund back to your account. You will receive an email confirmation within 3 business days once the return has been received in our warehouse. An additional email confirmation will be sent once your refund has been processed and completed.

REGULAR PRICED ITEMS
Regular priced items (prices that do not end with $.99 or $.49) will be processed a refund if received within 45 days of the purchase date. Any discounts applied to your original order will be deducted from your refund amount. Shipping fees are non-refundable. Refunds will be credited in the original form of payment. 

SALE RACK
Products purchased from the "Sale Rack" category (price ending with $.99) may be returned for a store credit.

FINAL CUT
Products purchased from the "Final Cut" category (price ending with $.49) are final sale and will not be accepted for return.

EXCHANGES
Unfortunately, we do not accept exchanges at this time. If you wish to exchange your item, please return the original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed. Note: shipping charges will apply on the new order.

 

INSTRUCTIONS FOR EASY RETURNS

1. On the accompanying Easy Returns Form, please select the items you would like to return.

2. Specify the reason for the return with the return codes provided. This information is optional and will only be used to serve you better in the future. It will not affect the return processing.

3. Please send the merchandise to the following address:

      IGIGI Returns
      267 8th Street
      San Francisco, CA 94103

4. We are not responsible for lost returns. We strongly recommend you insure and track your return. The shipping carriers such as FedEx, UPS, or DHL provide the tracking info as part of the service, while USPS offers delivery confirmation for a small additional fee.

5. Once we receive the garments, we will notify you via email on record of the refund or store credit. 

If you have any questions, please email us anytime at service@igigi.com. You can also call us at 1.877.597.8953 (US only) or +1.415.692.5639 (Worldwide) Monday-Friday 8AM-5PM PST (US holidays excluded).

A note for International Returns: Please note that when shipping items back for return customs, taxes and or duties may be accrued on the package. We recommend working with the shipping carrier to prepay these charges to make sure your package is accepted back by us once we receive it. Please note we will be unable to pay these charges and your package will be refused by our returns department.


Special Promotions & Price Adjustments

IGIGI reserves the right to put items on sale or reduce pricing at any time.

Promotional prices are good only during the time of the actual promotional period.

Price adjustments are not allowed.

 

Gift Certificate or Gift E-card Returns

All purchased gift certificates or gift e-cards are final sale and will not be accepted for a return.

 

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