Returns and Exchanges Policy

We want you to love what you ordered, but if something isn't right, let us know. We believe in the quality of our garments. If you are not fully satisfied for any reason with your purchase, IGIGI gladly accepts returns of unused and unaltered item(s) within 60 days of its arrival for a refund or exchange.

Returns will be processed within 14 business days after we receive the returned item(s). Exchanges will be processed within 1-2 business days after we receive the returned item(s).

Sale products will not be accepted for refund, however you may request an exchange or store credit for a sale product.

Item(s) that you desire to return must be unworn, unused, unaltered and with all hangtags and labels attached. IGIGI will not accept worn, used, altered item(s) or item(s) without its original hangtags and labels attached.

When we receive the merchandise, depending on your instructions (see below), we will either credit the original form of payment, issue store credit, or exchange for desired items. Shipping fees are not refundable, and customer is responsible for any shipping fees incurred when returning item(s).

Customer bears cost of shipping returned items back to IGIGI, however exchanged garments are shipped back to customer free of charge (Ground shipping and domestic shipments only).

Instructions
1. Please fill out the RETURN/EXCHANGE FORM that is included with your shipment. Use the address found on the form to send the items back to. If you cannot find the included form, contact us at returns@igigi.com for the return address and the exact instructions.

2. We are not responsible for lost returns. We strongly recommend you track your return. The shipping carriers such as FedEx, UPS, or DHL provide the tracking info as part of the service, while USPS offers delivery confirmation for a small additional fee.

3. Once we receive the item(s), we will notify you via email on record of the refund, store credit or exchange. If the selected exchange item(s) is not in stock in the size/color selected, we will email you.

If you have any questions, please email us anytime at returns@igigi.com. You can also call us at 1.888.418.7428 (US only) or +1.415.692.5658 (Worldwide) Monday-Friday 9AM-5PM PST (US holidays excluded).

Policy On Sale Items

IGIGI reserves the right to put items on sale or reduce pricing at any time.
Sale prices are good only during the time of the actual sale period. Please be reminded that IGIGI does not issue price adjustments on items when these items are later put on sale or have had the price reduced.

Products purchased from the sale rack category will not be accepted for refund, however you may request an exchange or store credit for a sale product.

Policy On Final Clearance Items

All sales from this category are FINAL. Please choose your items carefully. IGIGI will not issue a refund, exchange or store credit for items purchased from the Final Clearance category.

Order Cancellation

If you'd like to cancel or change your order, please call 1.888.418.7428 (US only) or +1.415.692.5658 (Worldwide) as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

Please note: if you cancel an item that qualified you for a promotion, you may no longer receive the discount or promotion.

Price Adjustments

IGIGI does not issue price adjustments on items when these items are later put on sale or have had the price reduced.

Gift Certificate or Gift eCard Returns

At this time IGIGI does not offer Gift Certificate or Gift eCard returns. All purchases of Gift Certificate or Gift eCard are final.