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(877) 597-8953 (US)
(415) 692-5639 (Worldwide)

Something Urgent? Please call
us instead of email.


(415) 962-0638

Allow 1-3 business days for an email response

Customer Care Hours 8am - 5pm PST M-F

Closed on weekends and selected holidays.

IGIGI Customer Care

267 8th Street        
San Francisco, CA 94103


View all FAQs >

  • The style or size I wanted on your site is out of stock. Will it be restocked again?
  • How do I determine my size?
  • My payment declined and my order could not be processed. However, I see a charge pending on my bank statement. What’s going on?
  • I just placed an order on your site but when I logged into my IGIGI account, I do not see my order. Is everything okay?
  • When is your next sale? Do you have special coupons available?
  • Does IGIGI have a retail store I could visit?
  • Why am I not able to process my order online?

  • How do I return my order?
  • I’ve sent back my return. When will it be refunded?
  • Why did I receive a store credit instead of a refund for my returned order?
  • Why did my return get shipped back to me?

Still have questions? Please visit our FAQs section for more information or feel free to contact our Customer Care Team. We’re happy to answer them!