(415) 692-5639 (Worldwide)
Something urgent? Please call us instead of email.
Allow 1-3 business days for an email response.
Customer Care Hours:
8am - 5pm PST M-F
Closed on weekends and selected holidays.
385 Oyster Point Blvd, Suite 2
South San Francisco, CA 94080
Sign up for the IGIGI newsletter to stay up-to-date on new releases every week! Also, check out our Find a Store option to find a local retailer that may sell the exact IGIGI style you are looking for.
Compared to other brands in our market, we’ve been told our sizes tend to run one-size larger. For the most accurate fit, we recommend taking your measurements and utilizing our Size Chart. Follow these easy steps to help find your measurement:
Bust: Measure around the fullest part of the bust
Hips: Measure around the fullest part of your hips
Waist: Measure around your waistline where your natural indentation begins. Your natural waistline is typically 2 inches above your belly button.
Waist Size Chart
For shapes that have a more defined waist such as Hourglass, Figure 8, or Triangle, the “Waist Size Chart” would be the best in determining your size.
No Waist Size Chart
For shapes that are straighter up and down with less of a defined waist such as Ovals, Diamonds, and Rectangles, the “No Waist Size Chart” would be the best in determining your size.
If you are in between sizes and desire a more fitted look, we recommend going a size down.
Due to the nature of our sizing, it is not unusual to measure a size down from the average size you typically wear with other brands.
To find more information on sizes, please visit our Size Chart. To determine your shape now, try ShapeStylist!
- The Billing Information entered to process the order did not match the billing information the credit card company or bank institution has on file. We recommend contacting the credit card or bank to verify the billing information – name, address, and phone number – to ensure the correct information is entered into our system to further process your order.
Shipping Information may be different so long as the Billing Information matches the credit card.
For most bank institutions, declined credit card transactions may show up as “Pending” in your account statement. Important note, although funds appear in “Pending” status, funds have not been withdrawn and the charge was not successful. In most cases, the pending status acts as a “Hold” and will automatically drop from the account within 1-2 business days. Depending on your bank, it may take up to 7 business days for the pending status to drop. If this status has not automatically dropped from the account, please contact our Customer Care team at email@example.com or (877) 597-8953 or at 415-692-5639.
- Insufficient funds to process the order. Please check with your bank or credit card company to confirm availability of funds.
Forgot your password to your IGIGI account? Click Forgot the Password and a temporary password will be sent to the email address you have on file with us. Still need assistance? Please contact our Customer Care team at firstname.lastname@example.org or (877) 597-8953 or at 415-692-5639 9am-5pm PST M-F.
Important note: Store credit purchases are required to sign into their IGIGI account in order for the deduction to be applied. A Store Credit option, along with other payment options, will be presented at the time of checkout. Deduction will be applied at checkout if the Store Credit option is selected.
Important note: about IGIGI coupons:
Be sure to take full advantage while special promotions last! Coupons are valid for the promotional dates only and will not be reissued once the promotional date has passed. No exceptions. For more information about each coupon, please review the details from the promotion.
Also, check out our Find a Store option to find a local retailer that may sell the IGIGI style you are looking for.
ATTN: IGIGI RETURNS.
267 8th Street
San Francisco, CA.
Please make sure to fill out the return form attached to shipping receipt and send to the above address. Returns received without this form will not be processed as returned. Acceptable returns will be processed only if followed by our Return Policy.
Once received and checked in by our Returns Department, a confirmation email will be sent to the address provided when the original order was placed. Please allow 1-2 weeks to receive the email confirmation as returns are processed in the order that they are received.
Separate confirmation emails will be sent for the following: 1) when your return has been received and 2) when your return has been refunded. Please allow up to 7 business days for the refund to reflect back into your account as this time frame varies by each bank institution.
Customers who have purchased from our third-party business partners will need to carefully review their Return Policies and promotional disclaimers as each policy may vary. Return exceptions, for purchases made through our third-party business partners, are not decided by IGIGI. Instead, return exceptions are made at the discretion of our third-party business partners.