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Return Policy

Returns

We believe in the quality of our garments! If you are not fully satisfied with your purchase, for any reason, take advantage of our Free Return policy, return the merchandise within 30 days of the delivery date for a full refund*. 

*sale items are eligible for store credit only, more info below.

CONDITION

Return merchandise must be unworn, unwashed, unsoiled, unaltered, and fragrance-free with hangtags and labels attached. If return requirements are not met, items will be returned to you and no refund/store credit will be given.

RETURN TIME

Returns must be requested  within 30 days of the delivery date. You will receive an email confirmation once the return has been received in our warehouse.  It can take up to 30 business days to process your return.  Returns are refunded in the method of original payment*.  Please allow one billing cycle for the refund to appear on your statement. 

EXCHANGES

Unfortunately, we do not offer exchanges.  If you wish to exchange your item, please return the original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed. Note: shipping charges will apply on the new order.

INSTRUCTIONS FOR EASY RETURNS - Domestic USA

Click "Start a Return" below to begin the process:

START A RETURN

INSTRUCTIONS FOR EASY RETURNS - International

  1. On the accompanying Order Return Form, please select the items you would like to return.
  2. Specify the reason for the return. This information is optional, and will only be used to serve you better in the future. It will not affect the return processing.
  3. Place your item(s) and the completed Order Return Form in a secure package.
  4. Return shipping instructions can be found on the Order Return Form which is located on the back of the invoice.
  5. Ship your return to:

            IGIGI
            Attn: Returns Department
            21218 Vanowen Street
            Los Angeles, CA 91303 - USA

Please Note:  We are not responsible for lost returns.

If you have any questions, please email us anytime at support@igigi.com. You can also call us at 1.877.285.6735 Monday-Friday, 8:30AM - 3:00PM PST (U.S. holidays excluded).

Sale Merchandise*

Store credit will be given on returned sale items that are unwashed and unworn. After 30 days, no credit will be given. No cash refunds will be given; only store credit (does not include shipping charges).

Special Promotions & Price Adjustments*

IGIGI reserves the right to put items on sale or reduce pricing at any time.

Promotional prices are good  only during the time of the actual promotional period.

Please be reminded - IGIGI does not issue price adjustments on items when these items are later put on promotion or have had the price reduced.

  

MTO Waist Size Chart

  12 14/16 18/20 22/24 26/28 30/32 34/36
US 12 14 16 18 20 22 24 26 28 30 32 34 36
UK 14 16 18 20 22 24 26 28 30 32 34 36 38
EU 40 42 44 46 48 50 52 54 56 58 60 62 64
Bust 42 - 44 44½ - 48 48½ - 52 52½ - 56 56½ - 62 62½ - 68 68½ - 74
Waist 36 - 38 38½ - 42 42½ - 46 46½ - 50 50½ - 56 56½ - 62 62½ - 68
Hip 46 - 48 48½ - 52 52½ - 56 56½ - 60 60½ - 66 66½ - 72 72½ - 78
Maxi Length 59½ 60 60½ 61 61½ 62 62½
Midi Length 51½ 52 52½ 53 53½ 54 54½
Below Knee 44½ 45 45½ 46 46½ 47 47½
*all measurements in inches
Waist Size Chart
  12 14/16 18/20 22/24 26/28 30/32 34/36
US 12 14 16 18 20 22 24 26 28 30 32 34 36
UK 14 16 18 20 22 24 26 28 30 32 34 36 38
EU 40 42 44 46 48 50 52 54 56 58 60 62 64
Bust 42 - 44 44½ - 48 48½ - 52 52½ - 56 56½ - 62 62½ - 68 68½ - 74
Waist 36 - 38 38½ - 42 42½ - 46 46½ - 50 50½ - 56 56½ - 62 62½ - 68
Hip 46 - 48 48½ - 52 52½ - 56 56½ - 60 60½ - 66 66½ - 72 72½ - 78
Maxi Length 59½ 60 60½ 61 61½ 62 62½
Midi Length 51½ 52 52½ 53 53½ 54 54½
Below Knee 44½ 45 45½ 46 46½ 47 47½
*all measurements in inches