Frequently Asked Questions

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  • The style or size I wanted on your site is out of stock. Will it be restocked again?
  • How do I determine my size?
  • My payment declined and my order could not be processed. However, I see a charge pending on my bank statement. What’s going on?
  • I just placed an order on your site but when I logged into my IGIGI account, I do not see my order. Is everything okay?
  • When is your next sale? Do you have special coupons available?
  • Does IGIGI have a retail store I could visit?
  • Why am I not able to process my order online?



  • How do I return my order?
  • I’ve sent back my return. When will it be refunded?
  • Why did I receive a store credit instead of a refund for my returned order?
  • Why did my return get shipped back to me?

Still have questions? We’re happy to answer them! Please visit our FAQs section for more information or feel free to contact our Customer Care team at,(877) 597-8953, or at 415-692-5639 8am-5pm PST M-F.