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Return Policy

Return Policy

At IGIGI we know that fit matters. Every dress is custom made-to-order, just for you and no one else. If your garment does not fit you properly we will cover some of the alteration costs (up to 15% of the cost of the garment that you spent at IGIGI.com) made by your local tailor. Alternatively, we will make a new garment for you with updated measurements and fit comments at no extra cost to you.

If you decide to return your order, we charge a small fee of $35 per item, which will be deducted from your refund. We also ask that you include a photo to explain the reason for return. If you are not satisfied with the fit of the garment that you have received, we ask that you sent us an image of you wearing the dress and showing us where would you prefer fit improvement, which will help us be better in the future.

We have to charge this fee because we do not build-in shipping costs and inventory costs into our retail pricing, offering you the lowest pricing possible for made-to-order clothing.

All returns must be received within 30 days of delivery and must be in new, unused, unworn, unwashed, undamaged and resalable condition.

*Outlet items are NOT eligible for returns. ALL Outlet sales are FINAL!

CONDITION

Return merchandise must be unworn, unwashed, unsoiled, unaltered, and fragrance-free with hangtags and labels attached. If return requirements are not met, items will be returned to you and no refund/store credit will be given.

RETURN TIME

Returns must be requested and received  within 30 days of the delivery date. You will receive an email confirmation once the return has been received in our office.  It can take up to 30 business days to process your return.  Returns are refunded in the method of original payment*.  Please allow one billing cycle for the refund to appear on your statement. 

EXCHANGES

Unfortunately, we do not offer exchanges.  If you wish to exchange your item, please return the original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed. Note: shipping charges will apply on the new order.

INSTRUCTIONS FOR EASY RETURNS - Domestic USA

Click "Start a Return" below to begin the process:

START A RETURN

INSTRUCTIONS FOR EASY RETURNS - International

  1. On the accompanying Order Return Form, please select the items you would like to return.
  2. Specify the reason for the return. This information is optional, and will only be used to serve you better in the future. It will not affect the return processing.
  3. Place your item(s) and the completed Order Return Form in a secure package. If you use IGIGI return label generator, the cost of the shipping will be subtracted from your refund.
  4. Return shipping instructions can be found on the Order Return Form which is located on the back of the invoice.
  5. Please email us with a request for a Return Shipping Address.

     

Please Note:  We are not responsible for lost returns. Please insure and track your packages.

If you have any questions, please email us anytime at support@igigi.com. You can also call us at 1-888-883-3840 Monday-Friday, 9AM - 5:00PM PST (U.S. holidays excluded).

Outlet Merchandise*

Outlet merchandise is Final Sale ONLY. No store credit will be given on returned outlet items. No cash refunds will be given on outlet items. We do not refund shipping charges.

Special Promotions & Price Adjustments*

IGIGI reserves the right to put items on sale or reduce pricing at any time.

Promotional prices are good  only during the time of the actual promotional period.

Please be reminded - IGIGI does not issue price adjustments on items when these items are later put on promotion or have had the price reduced.

  

MTO Waist Size Chart

  12 14/16 18/20 22/24 26/28 30/32 34/36
US 12 14 16 18 20 22 24 26 28 30 32 34 36
UK 14 16 18 20 22 24 26 28 30 32 34 36 38
EU 40 42 44 46 48 50 52 54 56 58 60 62 64
Bust 42 - 44 44½ - 48 48½ - 52 52½ - 56 56½ - 62 62½ - 68 68½ - 74
Waist 36 - 38 38½ - 42 42½ - 46 46½ - 50 50½ - 56 56½ - 62 62½ - 68
Hip 46 - 48 48½ - 52 52½ - 56 56½ - 60 60½ - 66 66½ - 72 72½ - 78
*all measurements in inches
Waist Size Chart
  12 14/16 18/20 22/24 26/28 30/32 34/36
US 12 14 16 18 20 22 24 26 28 30 32 34 36
UK 14 16 18 20 22 24 26 28 30 32 34 36 38
EU 40 42 44 46 48 50 52 54 56 58 60 62 64
Bust 42 - 44 44½ - 48 48½ - 52 52½ - 56 56½ - 62 62½ - 68 68½ - 74
Waist 36 - 38 38½ - 42 42½ - 46 46½ - 50 50½ - 56 56½ - 62 62½ - 68
Hip 46 - 48 48½ - 52 52½ - 56 56½ - 60 60½ - 66 66½ - 72 72½ - 78
*all measurements in inches